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No Transactional Emails Being Sent

Russ Total Posts: 2 Joined: 2008-06-07 Los Angeles, CA Ignore user	Ok this is getting very frustrating. I have the latest version of Magento installed. Crucial web hosting installed it. Everything looks great. However, no transactional emails are being sent. No order emails to either the customer or the admin. No order update emails such as invoice or shipping. If the customer requests a lost password, it says is sends it, but it doesn’t. Also, there is no Newsletter Tab in the configuration panel. I really would like to utilize Magento for my clients, but order emails is a required necessity. The only thing I can think of is that is has either something to do with the Locale folder or the Default Email Domain in the configuration settings. If anyone has found a solution to this issue, please help. It’s running on a Linux server at crucial web hosting. Thanks in advance.
	Posted: June 30 2008 \| top

Crucial Web Host Total Posts: 196 Joined: 2007-11-08 Phoenix, AZ Ignore user	This appears to be a known bug. http://www.magentocommerce.com/bug-tracking/issue?issue=1619 There is a detailed discussion of the cause and potential fixes/patches at the following URL. http://www.magentocommerce.com/boards/viewthread/5081/ Hope this helps. Signature █ Crucial Web Hosting █ Magento hosting in shared, semi-dedicated, and dedicated configurations. Demo store. █ Dedicated Containers come with Varien’s professional support services for Magento.
	Posted: June 30 2008 \| top \| # 1

Crucial Web Host Total Posts: 196 Joined: 2007-11-08 Phoenix, AZ Ignore user	Russ, Your issue appears unrelated to the links I listed. We are installing a previous version of Magento to test against as this issue appears to be effecting newest versions only. Signature █ Crucial Web Hosting █ Magento hosting in shared, semi-dedicated, and dedicated configurations. Demo store. █ Dedicated Containers come with Varien’s professional support services for Magento.
	Posted: June 30 2008 \| top \| # 2

Crucial Total Posts: 542 Joined: 2007-11-07 Phoenix, AZ Ignore user	I have tested this on three different servers on the following versions of Magento: Magento 1.0.19870.1 Magento 1.0.19870.2 Magento 1.0.19870.3 Magento 1.0.19870.4 When no email is listed in the Sales Email section, the person who placed the order gets an email. As soon as you add an email address in Sales Email to get a copy sent over, neither the email address listed in there nor the person who placed the order gets the email. In this thread there is a fix for this, but it’s incomplete. Adding this code will now only send a new order notification email to you, but nothing to the person who ordered it. To fix this, open up the following file: `app/code/core/Mage/Sales/Model/Order.php` Go to line 555 where the sendNewOrderEmail() function starts and comment out the following: `if ($bcc = $this->_getEmails(self::XML_PATH_EMAIL_COPY_TO)) { $mailTemplate->addBcc($bcc); }` Add the following code right before return $this: `$mail = new Zend_Mail(); $mail->setBodyHtml( $this->getShippingAddress()->format('html').'<br /><br />Shipping: '. $this->getShippingMethod().'<br /><br >'. $itemsBlock->toHtml() ); $mail->setFrom('FROM_EMAIL_ADDRESS') ->addTo('YOUR_EMAIL_ADDRESS') ->setSubject('EMAIL_SUBJECT') ->send();` Or you can replace the entire function: public function sendNewOrderEmail() { $itemsBlock = Mage::getBlockSingleton('sales/order_email_items')->setOrder($this); $paymentBlock = Mage::helper('payment')->getInfoBlock($this->getPayment()) ->setIsSecureMode(true); $mailTemplate = Mage::getModel('core/email_template'); /* @var $mailTemplate Mage_Core_Model_Email_Template / / Need to comment this out so email hack below works if ($bcc = $this->_getEmails(self::XML_PATH_EMAIL_COPY_TO)) { $mailTemplate->addBcc($bcc); } / if ($this->getCustomerIsGuest()) { $template = Mage::getStoreConfig(self::XML_PATH_EMAIL_GUEST_TEMPLATE, $this->getStoreId()); $customerName = $this->getBillingAddress()->getName(); } else { $template = Mage::getStoreConfig(self::XML_PATH_EMAIL_TEMPLATE, $this->getStoreId()); $customerName = $this->getCustomerName(); } $mailTemplate->setDesignConfig(array('area'=>'frontend', 'store'=>$this->getStoreId())) ->sendTransactional( $template, Mage::getStoreConfig(self::XML_PATH_EMAIL_IDENTITY, $this->getStoreId()), $this->getCustomerEmail(), $customerName, array( 'order' => $this, 'billing' => $this->getBillingAddress(), 'payment_html' => $paymentBlock->toHtml(), 'items_html' => $itemsBlock->toHtml(), ) ); / Start Email Hack / $mail = new Zend_Mail(); $mail->setBodyHtml( $this->getShippingAddress()->format('html').'<br /><br />Shipping: '. $this->getShippingMethod().'<br /><br >'. $itemsBlock->toHtml() ); $mail->setFrom('FROM_EMAIL_ADDRESS') ->addTo('YOUR_EMAIL_ADDRESS') ->setSubject('EMAIL_SUBJECT') ->send(); / End Email Hack / return $this; } NOTE:* Make sure you replace the FROM_EMAIL_ADDRESS, YOUR_EMAIL_ADDRESS, and EMAIL_SUBJECT before you upload this! Signature █ Crucial Web Hosting █ Magento hosting in shared, semi-dedicated, and dedicated configurations. Demo store. █ Dedicated Containers come with Varien’s professional support services for Magento.
	Posted: June 30 2008 \| top \| # 3

groupthing Total Posts: 36 Joined: 2007-12-24 Ignore user	Hi Crucial, I’ve copied the whole function into my site, but it still doesn’t seem to be sending out the order email. The main site is on your server, but email is on another server. Is there any log we can check to figure out where the email is being held? Thanks for your help so far.
	Posted: July 10 2008 \| top \| # 4

groupthing Total Posts: 36 Joined: 2007-12-24 Ignore user	Do you have custom email templates selected or just the default ones? I have been using custom and nothing was sent. Since then, I’ve tested going back to the default template and it worked for Forgotten Password. I’m checking the other templates now… I also did not copy over all of the template files in \app\design\frontend\default\default\template\email to my new template. That seems to be the main source of these issues and now everything is working. Russ - 30 June 2008 07:03 AM Ok this is getting very frustrating. I have the latest version of Magento installed. Crucial web hosting installed it. Everything looks great. However, no transactional emails are being sent. No order emails to either the customer or the admin. No order update emails such as invoice or shipping. If the customer requests a lost password, it says is sends it, but it doesn’t. Also, there is no Newsletter Tab in the configuration panel. I really would like to utilize Magento for my clients, but order emails is a required necessity. The only thing I can think of is that is has either something to do with the Locale folder or the Default Email Domain in the configuration settings. If anyone has found a solution to this issue, please help. It’s running on a Linux server at crucial web hosting. Thanks in advance.
	Posted: July 16 2008 \| top \| # 5

markl Total Posts: 33 Joined: 2008-04-18 Ignore user	Hi groupthing, Did you mean that copying all the template files over fixed it? or not copying the template files over fixed it? Thanks, Mark ps. Sorry ... I know this is an old post, but I’m desparate!
	Posted: August 11 2008 \| top \| # 6

groupthing Total Posts: 36 Joined: 2007-12-24 Ignore user	Yes, copying over all of the files seemed to fix it. But… I also had to send emails like “Contact Us” to my yahoo account because emails sent to the same domain as the site were not working (as described in this thread). markl - 11 August 2008 08:23 AM Hi groupthing, Did you mean that copying all the template files over fixed it? or not copying the template files over fixed it? Thanks, Mark ps. Sorry ... I know this is an old post, but I’m desparate!
	Posted: August 28 2008 \| top \| # 7

markl Total Posts: 33 Joined: 2008-04-18 Ignore user	Thanks for getting back to me. I managed to get my emails working again. There were two things at play 1. The standard templates were being blocked by my symantec spam filter. Removing some of the key words in the text let them come through to me. 2. The problem getting email to the test recipient was down to their mail security software checking the from: address and comparing it to the from: in the email header. My server runs sendmail and by default was announcing itself as server3323 or something. I found the config to tweak that setting and now all is well. Thanks, Mark
	Posted: August 28 2008 \| top \| # 8

turbo1 Total Posts: 112 Joined: 2008-08-19 Los Angeles, CA Ignore user	markl - 28 August 2008 01:45 PM 2. The problem getting email to the test recipient was down to their mail security software checking the from: address and comparing it to the from: in the email header. My server runs sendmail and by default was announcing itself as server3323 or something. I found the config to tweak that setting and now all is well. Could you please advise how you did this? I’m having the same problem. Signature My contributions: Google Base Data Feed module, Shopping.com Data Feed module Wanted: Order deletion, RMA support I’m not here to sell you anything. My help and contributions are always free.
	Posted: September 12 2008 \| top \| # 9

markl Total Posts: 33 Joined: 2008-04-18 Ignore user	Hi Turbo1, In the end I had to change the name of my dedicated server. I’m sure there is an easier way to do it though. Thanks, Mark
	Posted: September 15 2008 \| top \| # 10

turbo1 Total Posts: 112 Joined: 2008-08-19 Los Angeles, CA Ignore user	Yikes, that would suck. Heh.. I guess you wound up having to name the server the same name as your domain? For example, if your email domain is xyzcorp.com, then you named your server xyzcorp? Signature My contributions: Google Base Data Feed module, Shopping.com Data Feed module Wanted: Order deletion, RMA support I’m not here to sell you anything. My help and contributions are always free.
	Posted: September 17 2008 \| top \| # 11

markl Total Posts: 33 Joined: 2008-04-18 Ignore user	Hi Turbo1, Yeah, I just checked and I changed the name to www and the domain to .mydomain.com I think! I’m a newbie to linux ad sendmail so it was a case of tinkering with the settings until I got it to work.
	Posted: September 24 2008 \| top \| # 12

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