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Password Reset Link not Working
 
munjalm
Jr. Member
 
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Total Posts:  11
Joined:  2012-01-15
Mumbai
 

Hi,

Specs: Magento CE 1.6.2

I just figured out that when a customer tries to reset his/her password using the forgot password option on the my account page, but on clicking the reset link mailed by magento it gives me an internal server error (500).

Guys please help the store is suppose to go live asap.

 
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hongleong
Jr. Member
 
Total Posts:  2
Joined:  2010-02-24
 

i am facing the same issue. can anyone help?

when a user click on \"Forgot your password\” link inside the forgot password email, it pop up with \"Server error, The website encountered an error while retrieving .... It may be down for maintenance or configured incorrectly.
HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.\”

can anyone help?

 
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praful kamble
Jr. Member
 
Total Posts:  8
Joined:  2012-06-27
Pune
 

Let magento to show error and paste it over here to get proper answer.

Meanwhile chck for file permission.

 
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bagini
Jr. Member
 
Total Posts:  3
Joined:  2011-11-23
 

Hi there. did you fix it? I’m facing the same problem.

Thanks !

 
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bagini
Jr. Member
 
Total Posts:  3
Joined:  2011-11-23
 

Just to let you know, I’ve enabled PHP logs and therefore detected this error:

HP Fatal error: Call to a member function setCustomerId() on a non-object in app/code/core/Mage/Customer/controllers/AccountController.php on line 601

Solution is here:

http://kb.magenting.com/content/21/93/en/magento-call-to-a-member-function-setcustomerid-on-a-non-object-in-mage-customer-controllers-accountcontrollerphp-on-line-587.html

 
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SteveBerrill
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Total Posts:  36
Joined:  2010-09-21
Preston
 

Just to let people know who this fix did not work for. I had an extension that created another file called mageb2bextensionscustomer.xml in layout folder so I added the extra code in there before </layout> and fixed it.

 
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