"In an era when customer service seems to always be the last consideration, Magento's Customer Success Group exceeds my expectations in every way. They see our company's potential and demonstrate a continual willingness to do whatever is necessary to ensure our success."
— Rod Smith, The Green PolkaDot Box
Rod is one of a growing number of Magento Enterprise Edition (EE) customers who have taken advantage of an amazing Magento resource, our Customer Success Group (CSG). This group's name perfectly describes their mission: doing whatever it takes to help Magento Enterprise Edition customers succeed.
The CSG has been extremely successful in achieving their mission, as evidenced by the remarkably high renewal rates amongst Enterprise Edition customers. Over 92% of Magento EE subscribers have chosen to stay with Magento year over year as their business evolved.
Of course, there are many reasons for our stellar customer renewal rates: the versatility of the platform, the expertise of Magento's Solution Partners and Industry Partners, and the wealth of Magento training and technical support options, to name a few. But in fact, the Customer Success Group plays a pivotal role in connecting Enterprise Edition customers with all of these resources and more.
Thanks to the CSG, Enterprise Edition customers know that they have a point person at Magento who can facilitate whatever help they need. Looking for a Solution Partner? They can make the connection. Have a question about a new feature? They'll get the answer. Need additional documentation, training, or support? The Customer Success Group is on it.
If you're already an Enterprise Edition customer, feel free to contact the CSG anytime at firstname.lastname@example.org. If you're not yet a customer, now you've got one more reason to sign up: the Magento Customer Success Group.Let's give the last word to an Enterprise Edition customer:
"The Magento Customer Success Group has been a key component in helping us understand the capabilities of the software, connecting us with the right partner as well as educating us regarding the roadmap and resources like training. It was so important to have someone on the inside that advocated for us and cared for our success."
— Sharon Rechter, Baby First TV.
Another Magento success story courtesy of the Customer Success Group!