Customer Feedback with Kampyle and Magento
Every online merchant wants to know what users do on his site, why they do it, and how they feel about it. While also being a source of many advantages, the fact that there is no direct contact with the customer in e-commerce also makes it vulnerable: How can you know why you are losing clients? What can you do to increase conversion rates, as well as customer satisfaction and loyalty? How can you know that your customers are happy?
The Kampyle Solution
Kampyle helps you to collect, analyze, and manage feedback submitted by your users in an efficient, user friendly and time saving interface. The product allows you to listen to your customers, learn what they need, act on it, and get back to them, letting them know that their voice has been heard.
Kampyle allows you to:
- Create different feedback forms for different locations of your website with specific questions for each page.
- Get user feedback in a non-intrusive way, combined with more pro-active methods in specific situations such as shopping cart abandonment.
- Benefit from a unique combination of a Voice of Customer application’s high level view, along with CRM capabilities that let you correct and improve your service and get back to your customers.
- Using Kampyle’s push mechanism, you can actively ask 100% of your customers for feedback in your shopping carts, and only 30% in pages with lower sales impact.
- Mash-up integration with Google Analytics and other Web Analytics Vendors
- ...and much more.
Kampyle and Magento
Implementing Kampyle on Magento is easy, and consists of copying a pasting javascript code. Simply select System -> Configuration -> Design -> Footer -> Misc. HTML and the paste the code as supplied when opening the Kampyle account.
1Josue4ever from Mexico DF|posted December 12 2008
Its a wonderfull tool, but if we insert the code in Misc Section, we dont get the button like the example (image 3)
2Tom Arnst from Inustriewe 92 1521NE Wormerveer|posted December 13 2008
Same for us.... can’t see any button....?
3Tom Arnst from Inustriewe 92 1521NE Wormerveer|posted December 13 2008
Re-installed my custom pages, yhis solved the problem. Can’t find out why but this is working o.k. now.
4Kampyle |posted December 14 2008
Hi,
After having double-checked, we couldn’t find any specific problem with using Kampyle on Magento, and by the comments above we can see that the reported problems were solved.
In any case, the Kampyle team, just wanted to let everyone know that if any of you are still having problems with the implementation of Kampyle on Magento, please don’t hesitate to contact us at and we will gladly assist you.
thank you,
The Kampyle Team
5pastanislas |posted December 16 2008
Just want to say that it really work and it’s really great.
Just a precision : You need to implement the first part of code given by kampyle in order to have the button correctly positionned.
Just edit app>design>frontend>default>{skin}>template>page>html>head.phtml and place the code.
I recommand using the https code if you’re using ssl on your site.
Thanks Kampyle and Magento.
6lisali from London, UK|posted December 17 2008
Thanks, but this means that what they said in the blog post above:
“Implementing Kampyle on Magento is easy, and consists of copying a pasting javascript code”
is incorrect. There are two pieces of code, and a template has to be edited too. Kindly clarify this in the blog post.
7len3121 |posted December 18 2008
I can get it to work (with floating image and all) if not selecting the check box for use on secure pages. However, if you use this option and have secure pages you get “Warning: Contains unauthenticated content” on those pages which is not something you want to have.
When I use the check box for secure pages on the Kampyle site the floating image does not appear and the only thing that is there is a link at the bottom of the page. It seems that the directories for the images change depending on whether you use the SSL check box or not.
For example in the secure code of the header file you find this “images_dir”: “/images/” where in the unsecure version of the code you find “images_dir”: “http://cf.kampyle.com/”
The same thing occurs in the “footer” file. Perhaps that is the cause for the image not showing up when the SSL box is checked? Hope you guys can clear this up.
8Kampyle |posted December 18 2008
Hi,
Lisali: indeed, Kampyle implementation requires copying the Kampyle code to Magento template. The code is composed of 2 sections that need to be copied. If you require any assistance at all, please don’t hesitate to contact us ()
Len3121: As it is stated in the page itself, If you check the SSL checkbox, you must also copy all the files to your server, So, the image, js and css files will be locally hosted on your server. this is probably why hese problems occured. we will be happy to assist you in an way that we can.
thank you,
the Kampyle team
9lisali from London, UK|posted December 21 2008
Hi,
As it’s not that easy to implement Kampyle as the blog post above suggest - how about releasing an extension for Magento?
Thanks
10Costa from Shenzhen China|posted December 25 2008
Hi
i have copied the first piece of Kampyle code into app>design>frontend>default>{skin}>template>page>html>head.phtml as sugested above. And the second code into System -> Configuration -> Design -> Footer -> Miscellaneous HTML
The feedback button does not appear on the page. I have checked the rendered html of my page and seems that the second peice of Kampyle code is not there. Anything i put into Miscellaneous HTML box is not rendered. Any sugestions?
I am on Magento 1.8 and tried both default theme and our custom themes.
Thanks in advance
11Costa from Shenzhen China|posted December 31 2008
I figured out my problem. All i had to do is replace the files in my custom template with latest files from magento 1.8 default template in page/*.phtml . Yay
12zillionpark85 |posted March 18 2009
I put a kampyle feedback in my battery on-line store site
http://www.usa-batteries.com
It’s use good for me to collect customers’ advice but I think the trigonal button is a little large, can i modify it smaller?
13Kampyle |posted March 18 2009
Hi Zillionpark85,
Kampyle provides you with a a selection of feedback forms in various languages, designs and colors. But you can also use our own button if you want. You can get instructions on how to do this in Kampyle’s forfum, in the following link: http://www.kampyle.com/forums/viewtopic.php?f=5&t;=7
Please don’t hesitate to contact us at if you need assistance,.
thank you,
The Kampyle Team
14wsj3 from Portland, OR|posted March 18 2009
Is there an alternative to replacing all of the files in ‘custom template’? If I do this, I think it’s going to hose my custom design.
15lisali from London, UK|posted March 18 2009
Kampyle is NO LONGER FREE and the new prices are pretty outrageous...Disappointing!
16wsj3 from Portland, OR|posted March 18 2009
Hmmmm. I haven’t received any notice to pay yet. I’d just like to get it working. It’s definitely not easy to install on Magento.
17Kampyle |posted March 19 2009
Hi Lisali,
Kampyle is still a free service, and website owners can still register and use our “free to try” service package which is not limited in time. In addition, we have launched our premium Service Packages which are paid services, and contain advanced features and functionalities.
Thank you,
The Kampyle Team
18lisali from London, UK|posted March 19 2009
With the “free” service, you only get to see 25 feedback items/month. Time to check out some self-hosted solutions or GetSatisfacton.
Thanks!
19wsj3 from Portland, OR|posted March 19 2009
I just wanted to let anyone considering Kampyle know that it is a great service product. I’m really impressed. Kampyle, please create a Magento Connect Module, so people don’t have the install headaches I’ve had with https.
20themobilephonesite |posted October 19 2009
Hi,
Guys yes this works well on magento site, i have just installed it on mine. Please remember to refresh your cache and the site will then pick it up.